The Venice Commission has constantly and consistently promoted the creation and strengthening of the Ombudsman institutions and has systematically emphasised the Ombudspersons’ key role in the protection of human rights.
The Venice Commission highly values the Ombudsman’s task to alert the legislator if a law runs counter human rights, and promotes full access by the Ombudsman to the Constitutional Court in order to amend or remove such laws from the national legal order.
Spreading an administrative culture conducive to human rights protection is another key function of the Ombudsman institution. Many problems with human rights arise also from the implementation of laws, either in individual incidents or as large-scale administrative malpractice. With its investigative powers and its capacity to detect structural shortcomings, the Ombudsman institution can recommend to change structures or behaviours, and raise the administrative agents’ awareness about fundamental rights and freedoms.
The Ombudspersons carry out investigations following a complaint or on their own initiative. They are easily accessible and act as an intermediary, as a constructive relay between the individual and the public bodies, having the confidence of both the aggrieved person and the public body.
Human rights suffer infringements due to insufficient legal guarantees, difficulties in implementation, but also because too many people are still not aware of their rights and liberties. Well-informed and independent Ombudspersons must play an active part in counterbalancing shortcomings. The Ombudsperson, by voicing problems, by acting publicly, raises the public’s understanding of human rights and of their means to get redress, thereby contributing to the development and strengthening of a human rights culture within society.
In order to fulfil their safeguard function properly, the Ombudsman institutions themselves need a range of safeguards. The Venice Commission has always urged states to give the Ombudsman a constitutional basis to protect one of its most basic features, its independence, and enable its effective and impartial functioning.
The Venice Commission adopted opinions on the legal framework for the operation of the Ombudsman institution in a number of countries including Armenia, Azerbaijan, Bosnia and Herzegovina, Kazakhstan, Kosovo, Luxembourg, Montenegro, the Republic of Moldova, Serbia and “the former Yugoslav Republic of Macedonia”. The Commission also adopted an Opinion were also adopted on the national institution for the protection of human rights in Tunisia.
In these opinions, the Commission recommended providing the Ombudsman institution with greater competences, a clear constitutional and legal basis and sound guarantees for its independent, effective and impartial operation, including an immunity regime and appropriate human and financial resources.
In its 2016 opinion on the draft constitutional law on the human rights defender of Armenia the Venice Commission praised the draft as well-structured and going into the right direction but made recommendations concerning the process of selection of candidates to the ombudspersons’ position, and concerning functional Immunity of the ombudsperson.