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Improving the relations between the administration and the citizens – 7th UniDem Med Seminar

23/04/2018 - 26/04/2018

Rabat, Morocco - the Venice Commission in cooperation with the Ministry of the Reform of the Administration and the Civil Service of the Kingdom of Morocco, organised the 7th UniDem Med Regional Seminar, which took place in Rabat, Morocco, from 23 to 26 of April 2018. The seminar was entitled "Improving the relations between the administration and the citizens : a democratic imperative" and brought together senior public officials and experts from Europe and the Southern Mediterranean - Algeria, Jordan, Lebanon, Mauritania, Morocco, Palestine* and Tunisia.

Debates highlighted existing international and national standards, mechanisms and good practices aimed to increase the users’ satisfaction. Participants also discussed critical issues such as simplification of procedures, change management, e-governance and digital transformation, access to data and various complaints management systems.

The main objective of the UniDem Med Campus (University for Democracy) is to contribute through peer-to-peer exchanges to the modernisation of the administration in the southern Mediterranean by enforcing law and consolidating institutions. The project strengthens the legal capacities of senior civil servants in areas related to good governance, rule of law and human rights as well as contributes to the strengthening of the links between the public administrations from the region.

The seminar was funded by the joint Council of Europe-European Union program "Ensuring Sustainable Democratic Governance and Human Rights in the Southern Mediterranean", South Programme III.

*This designation shall not be construed as recognition of a State of Palestine and is without prejudice to the individual positions of Council of Europe member States on this issue.

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